Notes: Azon Authority installation problem was solved with primarily changing to php version 5.5
In the php.ini file we also made these changes:
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 60
Other suggestions include the following:
As you mentioned that you’ve been through connecting the Amazon Advertising API, the other thing that I’ve seen is that in some cases, we found that certain hosts would block Amazon’s IP addresses.
Please ask your host to check to be sure they aren’t blocking any of amazon’s AWS IP addresses as well:
ACCEPT all — 178.236.6.181 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 176.32.111.207 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 176.32.108.203 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 72.21.211.36 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 54.239.16.120 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 176.32.103.177 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 54.240.252.250 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 54.240.251.10 0.0.0.0/0 / Amazon WebService IP, do not block – JGill / ACCEPT all — 106.50.16.206 0.0.0.0/0 / Amazon WebService IP, do not block – JGill /
Please also have your host whitelist the following IP:
65.75.147.228
I would also contact Amazon Associate support to discuss your account as something may have changed on their end, and we also want to confirm that you in fact “have” been accepted into the program:
US and Canada 1-800-372-8066 Sunday – Saturday from 5 a.m. to 7 p.m. Pacific time
International 1-206-266-2992 (Please ask to be transferred to the Amazon.com Associates Program; long distance charges will apply) Sunday – Saturday from 5 a.m. to 7 p.m. Pacific time.
I would also do the following troubleshooting steps, to rule them out:
If you still see the issue after doing the above, I would need your Amazon account login details (that way I can create a fresh set of keys as this sometimes does the trick), and the following:
- Your site URL, your wp-admin, cpanel URL, username and login information, as well as your Azon Authority plugin member area username/password so we can attempt to determine the issue. ALL of this information is necessary for us to have at hand to be able to resolve your issue as quickly as possible. Please double check that we have everything we have asked for…
- You must let us know that you have checked all your plugins/themes for conflicts (as listed on the support center home page https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/909/33/faq—before-submitting-a-ticket ), that the problem still exists after checking, and that you have backed up your site. If you find a conflict with one of your other plugins or theme let us know what they are. Although we cannot guarantee that we can resolve the compatibility issue we will look into “the most popular plugins and themes” to see if there is something we might be able to do to assist you…
- **IMPORTANT**
You MUST also type “I Accept Your Terms” in your support ticket to the disclaimer below. If you have taken the steps above accepting our terms should not be an issue for you. We require this disclaimer due to customers who claim to have completed the above steps but actually have not and is meant to protect us in that event.
Disclaimer: In providing us with direct access to your account you automatically hold ADD Marketing Group free and harmless from any liability for any direct, indirect, special, incidental, punitive or other consequential damages arising directly or indirectly from our accessing your account.
NOTE FROM LINDA LOU/SUPPORT ROOM MANAGER: We ask for the above disclaimer agreement to protect us after we have left your site in the event another developer or our customers create an issue where we are not to blame. If you back up your site, before we enter your admin areas, and something does occur your site can “always be restored”…
As the support room manager (with 20 years of web development, WordPress, and cPanel experience, and who has personally trained our technicians), I can personally assure you we know what we’re doing and will not and would not proceed to make any changes to your site without consulting with you after we determine what and/or where the issue you’re having lies…
Please remember to submit a new ticket for any new issue you might experience; and, it’s always best to track and submit your ticket replies from the support center: https://imsuccesscenter.com/customercare/index.php?/Knowledgebase/Article/View/151/27/support-center—how-to-find-your-existing-tickets
Thank you for your kind replies, you are greatly appreciated… Erik IMSC Support My Hours are: 9:00 AM – 5:00 PM Monday – Friday Pacific Time Zone
Ticket Details ——————————— Ticket ID: ZIV-353-64640 Department: Azon Authority Type: Issue Status: Awaiting Reply Priority: High
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